Refund policy

Refund Policy

We want you to be happy with your purchase from our online pet store. If you are not satisfied with your purchase for any reason, you may return it for a full refund within 30 days of purchase.

To return an item, please contact us at [email protected] and provide us with your order number and the reason for your return. We will then issue you a return authorization number.

You must return the item to us in its original condition, with all original packaging and accessories. You are responsible for shipping costs for returns.

Once we receive the returned item, we will process your refund within 10 business days.

The following items are not eligible for return:

  • Perishable items, such as food, treats, and supplements
  • Customized items
  • Items that have been used or damaged

We hope you enjoy your purchase from our online pet store!

Here are some additional details that you may want to include in your refund policy:

  • The process for returning an item, including how to contact you and what information you need to provide.
  • The shipping costs for returns.
  • The timeframe for processing refunds.
  • The items that are not eligible for return.